Value Learning University – Chart Your Course! Customer Service Series Total Items: 5 Total Time: 23.00 hour(s) Subscription Term: 12 month(s)

Summary:

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service. Certification: Audience: This series is for anyone who wants to learn about creating and maintaining good customer service. Features: Exercises that allow users to practice the application A glossary A file containing the text of the exercises A Skill Assessment

5 items

Includes:
Customer Service Series: Defining Service	5.0 hour(s)	cusc01
Customer Service Series: Communicating	6.0 hour(s)	cusc02
Customer Service Series: Fixing Problems	4.0 hour(s)	cusc03
Customer Service Series: Building a Department	4.0 hour(s)	cusc04
Customer Service Series: Tools of the Trade	4.0 hour(s)	cusc05

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