|
Internet Marketing Series: Customer Service and Payment Product Code: ecom08 Time: 4.0 hour(s) CEUs: Available |
Summary:
|
|
This
course provides an overview of the customer service and payment resources
available for an e-business. Objectives:
§
Identify the different types of call centers §
Use a Web information model §
Define various electronic payment types §
Identify security risks and the ways to protect against them Topics:
§
The §
Other Customer Service Concerns §
Payment Types §
Payment Systems §
Payment Security |
Technical Requirements:
|
|
P500+
Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution
800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher;
Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with
speakers or headphones strongly recommended. |
Copyright Information:
|
|
Product
names mentioned in this catalog may be trademarks/servicemarks
or registered trademarks/servicemarks of their
respective companies and are hereby acknowledged. All product names that are
known to be trademarks or service marks have been appropriately capitalized.
Use of a name in this catalog is for identification purposes only, and should
not be regarded as affecting the validity of any trademark or service mark,
or as suggesting any affiliation between ValueLearning.net and the
trademark/servicemark proprietor. |